Terms and Conditions

• For COD clients, orders will only be sent after receipt of payment from a Namibian account into our Namibia bank account.

• Deliveries require 128 hours from the time of dispatch to arrive at the branch (excluding weekends).

• TTP will not be held responsible should the above delivery times not be met, whether through fault of TTP or
the courier company. Should you require a guaranteed delivery date, please place the order under your local
account and arrange your courier to collect the goods from TTP.

• Stock returns will not be accepted at the branches and are to be returned to TTP at the clients’ expense,
subject to management’s approval, and a 25% handling fee.

• TTP will not be held responsible for courier delays.
Sample Lending
• Samples must be returned within 48hours of borrowing from the TTP Showroom.

• A maximum of 7 samples can be lent out at any one time.

• Clients cannot borrow additional samples with others overdue for return.

• Samples must be returned in original condition and packaging.

• Damage to any part of the samples will result in them not being accepted for return and will be invoiced to
your account.

• If samples are not returned within the time frame, they will be billed to the client’s account after which they
cannot be returned. If the clothing borrowed was branded, we will also charge a pre-production sample fee
(NAD170 excl VAT) to cover the cost of the branding on the replacement unit.

Branding

• Acceptable file formats:

• Vector artwork is preferred (.CDR / .EPS / .AI / .PDF / .FH) • We accept PC format artwork only.

• Tips to help you prepare your artwork:

• All fonts must be converted to curves to avoid font substitutions.

• Please include font and size if typesetting is requested.

• Artwork for multi-colour imprints should be sent as a colour separated file (exceptions: digital printing).

• Formats we do not accept: Word files, .gif, .jpeg (under 600dpi), Power Point.

• Please forward the electronic artwork directly to your Sales manager at TTP.

• Upon written approval of layouts please confirm with your Sales manager that they have received your
signoff.

• TTP cannot take responsibility for non-delivery of orders if layout approval is not received. •

Branding will only commence once full payment for stock and branding has been received (where a client
is not on payment terms) and artwork has been approved.

• If cheques are deposited into one of our two bank accounts, branding will only commence once
payment has cleared.

• Unfortunately faxes can and do sometimes go missing. Please confirm that proof of payment has been
received by your Sales manager. TTP cannot take responsibility for missed deadlines if payment has not been
confirmed with your Sales manager.

• Reminders will be sent out daily if we require either approval or payment from you before commencing with
a job. If you have paid for and approved the order and are still receiving these reminders, please contact
your account manager directly to ensure that we have received all the relevant information.

• Delivery dates are quoted from the day after artwork approval and receipt of payment - whichever is later.

• Amendments made to proofs will result in a delay to delivery date. Should you require changes,
we will issue a new layout for final proofing before production commences.

• Artwork received in the correct format will not be charged for.

• Artwork not received in the correct format will attract a redrawing fee of NAD200 excl VAT. This fee will
accommodate 3 further changes to the layouts, where after any additional changes will be charged for
at NAD100 excl VAT per change.

• Branding cancelled after layouts have been generated will be charged for at NAD100 excl VAT
per layout done.

General Terms and Conditions:

• Once stock has been collected / delivered from / by TTP, we have no control over it. As such we do not
accept responsibility for any damages or shortages not reported within 72 hours.

• Whilst every effort has been made to fulfil all orders correctly, should you take our goods to an external
branding company, we ask that you check all items received BEFORE they get branded. TTP cannot accept returns
on incorrect items which have already been branded regardless of whether it’s TTP fault or not.

• Once an order on memory sticks has been collected from us, we unfortunately cannot accept a return on it.
Payment:

• In the case of cheques deposited into our bank account, stock shall not be released until the funds have been
cleared in our account.

• We do not accept cash for any orders since having cash on the premises is a security risk.

• For orders that require branding, we will only commence branding once stock and branding has been paid for
in full. Please contact your sales manager to confirm that they have received your proof of payment, once
payment has been made.
TTP cannot be responsible for missed deadlines if you have not confirmed that payment has been received.

• For orders over NAD 10 000 we require a 75% deposit in order to process an invoice.

TTP Cancellation Policy

• Written orders (by email) constitute a binding contract and are legally enforceable.

• Once an order – to the value of NAD50 000.00 excl VAT or more - has been emailed, cancellations prior to
collection will be subject to a 15% handling and admin fee.

• All orders need to be paid for within 5 working days of invoice and if not paid within this time, they will be
cancelled with the relevant cancellation fees.

• Branding will not commence until full payment has been received for COD clients.

• Any orders not paid for within 5 working days will be deemed to have been cancelled, products will be put
back to stock and a 15% handling charge will be levied where the invoice value is NAD5 000 excl VAT or
more

• In the case of cancelled orders where layouts have been done, a layout fee of R100 excl VAT per layout will be
levied, irrespective of whether we are able to meet your deadline or not, unless branding deadline has been
indicated to your Sales manager upon placement of order.

• For customers who are on account, no cancellation of orders will be accepted once final approval of artwork
has been received.

• Collected stock may not be returned, unless approved in writing by management within 48 hours of collection,
subject to a 25% handling and admin fee. Please do not return orders without prior written consent from TTP
Management. Orders returned without accompanying written consent and corresponding invoice will not be
accepted by our returns department.

• Once stock of an item that is on special or “reduced to clear” has been collected no returns will be accepted,
unless said stock is faulty.

• Cancellation fees need to be paid before further orders will be processed.
Rules, regulations and Responsibilities:

• Please note that you are responsible for paying the duties levied by the Namibian government. VAT is currently at
15%. This can be claimed back from the revenue authorities with your annual tax returns.

• A VAT Deferment Account is an account that allows our transporter / courier to clear all duties and charge them to
that account so that clients can settle when they do their tax returns. For clients that do not have this account, the
transporter / courier will pay the duties on behalf of these clients and the client in turn is invoiced from TTP to make the
duties payments as the transporter / courier invoices TTP for those costs.

• The transporter / courier charges an extra 10% of the amount they pay on behalf of the client as an admin fee.